Refund policy
Return, Exchange & Refund Policy – PaceMount
Last Updated: 19-06-2026
Review Summary:
The original policy is strong, but I added clearer definitions, order eligibility clarification, refund exceptions, customer responsibilities, processing timelines, and website-friendly structure.
1. Scope & Acceptance
By placing an order with PaceMount, customers agree to this policy. This policy applies to all purchases made through PaceMount.
2. Eligibility for Returns & Exchanges
Damaged, defective, incorrect products, or eligible size exchanges. Requests must be raised within 48 hours for damaged/incorrect items and 3 days for size issues.
3. Non-Returnable Products
Innerwear, lingerie, socks, customized products, clearance items, hygiene-sensitive products, and products marked non-returnable.
4. Return Conditions
Unused, unwashed, original tags attached, original packaging retained, and proof of purchase available.
5. How to Request a Return
Provide Order ID, product details, reason for request, and supporting photos/videos where applicable.
6. Pickup & Reverse Logistics
Pickup subject to serviceability. Self-shipping may be required in certain locations.
7. Exchange Policy
One exchange per order, subject to stock availability. Same product model only unless otherwise approved.
8. Refund Policy
Refunds processed after successful quality inspection. Prepaid orders refunded to original payment method; COD via bank transfer or store credit.
9. Return Shipping Charges
Free for damaged, defective, or incorrect items. Charges may apply for customer-driven returns.
10. Quality Inspection
Returned products are inspected before approval. Failed inspections may result in rejection.
11. Return to Origin (RTO)
Shipping and handling charges may be deducted where applicable.
12. Store Credit
Store credits may be issued and remain non-transferable and non-refundable.
13. Fraud Prevention
Abuse of the policy may result in account restrictions or suspension.
14. Promotional & Sale Orders
Special sale items may have separate return conditions displayed on the product page.
15. Cancellation Policy
Orders may be cancelled before dispatch. Once shipped, cancellation is generally unavailable.
16. Customer Responsibilities
Customers should verify size charts, delivery details, and product specifications before ordering.
17. Limitation of Liability
PaceMount is not responsible for delays caused by courier partners, natural events, strikes, or other circumstances beyond reasonable control.
18. Legal & Jurisdiction
All disputes are subject to Nagpur, Maharashtra jurisdiction.
Contact Us
Email: support@pacemount.in | Contact: 7499206251| website:Pacemount.in