Customer Policy
CUSTOMER POLICY – PACEMOUNT
Last Updated: 19-06-2026
1. Introduction
This Customer Policy governs the use of the PaceMount platform (“Platform”, “we”, “us”, “our”) by customers (“Customer”, “you”). By accessing, browsing, or purchasing products from PaceMount, you agree to this Policy along with our Terms of Use and Privacy Policy.
2. Eligibility to Use Platform
Accurate and complete information must be provided while placing orders.
3. Account Registration & Security
Customers are responsible for maintaining the confidentiality of their login credentials. PaceMount shall not be liable for unauthorized access due to customer negligence.
4. Product Information & Availability
Product information is provided by sellers. Minor variations in color, size, or appearance may occur. Products are subject to availability.
5. Pricing, Taxes & Charges
All prices are in INR. Applicable GST, delivery fees, or platform charges may apply and will be shown at checkout.
6. Order Placement & Acceptance
Orders are confirmed only after successful payment and seller acceptance. PaceMount may cancel orders due to errors, unavailability, or suspected fraud.
7. Payment Policy
Payments are processed via secure third-party gateways. Refunds will be processed to the original payment method.
8. Shipping & Delivery
Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.
9. Inspection at Delivery
Customers should inspect packages upon delivery and report any visible damage immediately.
10. Return Policy
Returns are accepted for damaged, defective, wrong, or not-as-described products and size issues. Return window is 24 hours from delivery.
11. Refund Policy
Refunds are initiated after return pickup and quality check. Refund timelines depend on the payment method.
12. Exchange Policy
Exchanges are subject to product availability and seller approval.
13. Order Cancellation Policy
Orders can be canceled before dispatch. Once shipped, cancellation may not be allowed.
14. Customer Responsibilities
Customers must provide accurate information and use the platform lawfully.
15. Prohibited Activities
Fake orders, payment fraud, abuse of returns, or harassment is strictly prohibited.
16. Promotions, Offers & Wallet Credits
Offers are subject to terms and may be modified or withdrawn at any time.
17. Intellectual Property
All platform content is owned or licensed by PaceMount and may not be misused.
18. Limitation of Liability
PaceMount acts as a marketplace and limits liability to the order value.
19. Indemnification
Customers agree to indemnify PaceMount against losses from misuse of the platform.
20. Privacy & Data Protection
Customer data is handled as per PaceMount Privacy Policy.
21. Suspension & Termination
Accounts may be suspended for fraud, abuse, or policy violations.
22. Amendments
PaceMount may update this policy at any time.
Contact Us
Email: support@pacemount.in | Contact: 7499206251| website:Pacemount.in