DELIVERY PARTNER POLICY
DELIVERY PARTNER POLICY, CODE OF CONDUCT & PENALTY CHART – PACEMOUNT
Last Updated: 19-06-2026
1. Introduction
This Delivery Partner Policy governs the relationship between PaceMount and Delivery Partners (Riders). By onboarding or accepting delivery tasks, you agree to comply with this policy.
2. Eligibility Requirements
Delivery Partners must be at least 18 years old and provide valid ID, driving license, PAN, bank details, and vehicle documents. PaceMount reserves the right to approve or reject onboarding.
3. Nature of Relationship
Delivery Partners are independent contractors and not employees. They are responsible for their own taxes and insurance.
4. Delivery Partner Responsibilities
Riders must pick up parcels on time, deliver safely, verify OTP, handle COD responsibly, and ensure parcel safety.
5. Conduct & Professional Behavior
Riders must be polite, professional, and not demand tips or behave rudely.
6. Safety & Compliance
Riders must follow traffic laws, wear helmets, and maintain vehicle condition. PaceMount is not liable for accidents.
7. Order Handling & Parcel Policy
Parcels must not be opened or misused. Undelivered parcels must be returned as instructed.
8. Cash on Delivery Policy
COD amounts must be collected and deposited as instructed. Loss or misuse will be recovered from riders.
9. Payment & Earnings
Payments are based on deliveries, incentives, and bonuses. Deductions may apply for penalties or damages.
10. Cancellation & No-Show Policy
Unnecessary cancellations or no-shows may result in penalties or suspension.
11. Fraud & Misuse Policy
Fake deliveries, GPS manipulation, theft, or data misuse will result in termination and legal action.
12. Data Protection & Confidentiality
Customer data must not be stored or shared externally.
13. Ratings & Performance Policy
Low ratings or complaints may lead to penalties, suspension, or termination.
14. Suspension & Termination
Accounts may be suspended for policy violations, fraud, or safety issues.
15. Insurance & Liability Disclaimer
Riders are responsible for their own insurance. PaceMount is not liable for injuries or losses.
16. Indemnification
Riders agree to indemnify PaceMount against losses due to negligence or policy violations.
17. Amendments
PaceMount may modify this policy anytime.
18. Governing Law & Jurisdiction
This policy is governed by Indian law. Courts at Nagpur, Maharashtra have jurisdiction.
19. Contact Information
PaceMount
Website: Pacemount.in
Email: support@pacemount.in
Phone: 7499206251
DELIVERY PARTNER CODE OF CONDUCT
Delivery Partners must maintain professionalism, ethical conduct, safety compliance, customer service standards, and proper platform usage. Zero tolerance behavior includes theft, harassment, COD fraud, and data leakage, which will result in immediate termination.
DELIVERY PARTNER PENALTY CHART
Late Pickup / Delivery Penalties
|
Violation |
Penalty |
|
Delay in pickup |
₹50 per order |
|
Delay in delivery |
₹50–₹200 per order |
|
Repeated delays |
Temporary suspension |
|
Chronic delays |
Account termination |
Order Cancellation / No-Show Penalties
|
Violation |
Penalty |
|
Accept order but not pickup |
₹100 per order |
|
Accept order but not deliver |
₹200 per order |
|
Repeated no-show |
Suspension or termination |
COD Penalties
|
Violation |
Penalty |
|
COD mismatch |
Full recovery + ₹500 penalty |
|
Delay in COD deposit |
₹100 per day |
|
COD fraud |
Termination + legal action |
Rude Behavior Penalties
|
Violation |
Penalty |
|
Rude behavior |
₹200 fine |
|
Harassment |
Immediate suspension |
|
Physical misconduct |
Termination + legal action |
Parcel Handling Penalties
|
Violation |
Penalty |
|
Parcel damaged |
Recovery of product cost |
|
Parcel lost |
Recovery + suspension |
|
Parcel tampering |
Termination + legal action |
Fraud & App Misuse Penalties
|
Violation |
Penalty |
|
Fake delivery confirmation |
₹500 per order + suspension |
|
GPS manipulation |
Suspension or termination |
|
Fake accounts |
Termination |
Contact Us:
Email: support@pacemount.in | Contact: 7499206251| website:Pacemount.in